Privacy Policy
Effective Date: March 10, 2026
1. Introduction
Telegraph Cove Marina & RV Park (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.telegraphcove.ca (the “Website”).
This policy complies with applicable privacy laws including:
- Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
- EU General Data Protection Regulation (GDPR) for visitors from the European Economic Area (EEA)
By using this Website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Consent
By using this Website or submitting personal information through forms, email, or other features on the Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Where required by law, we will obtain your explicit consent before collecting or processing certain types of personal data, such as through cookie consent tools or marketing subscription forms.
3. Data Controller
For the purposes of the GDPR, the data controller is:
Telegraph Cove Marina & RV Park
Website: www.telegraphcove.ca
Email: reservations@telegraphcove.ca
Address: 1642B Telegraph Cove Rd, Telegraph Cove, British Columbia, Canada V0N 3J0
4. Personal Data We Collect
4.1 Information You Provide
We may collect personal data when you voluntarily provide it through the Website, including:
- Name
- Email address
- Phone number
- Mailing address
- Booking inquiries or requests
- Messages submitted through contact forms
- Newsletter subscription information
4.2 Automatically Collected Data
When you visit our Website, certain technical data may be automatically collected, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited and time spent on the Website
- Referring website
This data helps us understand how visitors use the Website and improve our services.
- Legal Basis for Processing (GDPR)
If you are located in the EEA, we process personal data under the following lawful bases:
Consent
- When you subscribe to newsletters or marketing communications
- When you accept cookies
Legitimate Interests
- Improving the Website
- Responding to inquiries
- Analyzing site traffic and performance
Contractual Necessity
- When responding to booking inquiries or providing requested services
Legal Obligations
- When required to comply with applicable laws or regulations
- How We Use Your Information
We may use personal data to:
- Respond to inquiries and requests
- Provide tourism information or booking assistance
- Improve the functionality and content of the Website
- Monitor website performance and analytics
- Send marketing or promotional communications (only if you opt-in)
- Maintain website security and prevent misuse
- Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to improve user experience.
Cookies may be used for:
- Website functionality
- Visitor analytics
- Performance monitoring
- Remembering user preferences
If required under GDPR, visitors from the EEA may be asked to consent to cookies via a cookie banner before non-essential cookies are used.
You can control or disable cookies through your browser settings.
- Third-Party Services
We may use trusted third-party services that help operate the Website, such as:
- Website hosting providers
- Analytics services (such as Google Analytics)
- Email or newsletter services
These providers may process personal data on our behalf and are required to comply with privacy laws and protect your data.
We do not sell, rent, or trade personal information to third parties. Personal information may be shared only with trusted service providers that help operate our website or deliver services, and only to the extent necessary for those purposes.
- International Data Transfers
Because Telegraph Cove Marina & RV Park operates in Canada, personal data may be stored or processed in Canada or other countries where service providers operate.
For visitors from the European Economic Area, we take appropriate safeguards to ensure that international data transfers comply with GDPR requirements.
- Data Retention
We retain personal data only as long as necessary to:
- Respond to inquiries
- Provide requested services
- Comply with legal obligations
- Improve our Website and services
When data is no longer required, it will be securely deleted or anonymized.
- Your Rights Under GDPR
If you are located in the European Economic Area, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (“Right to be Forgotten”)
- Restrict processing of your data
- Object to certain data processing activities
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us using the information below.
You also have the right to lodge a complaint with your local data protection authority.
- Data Security
We take reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or alteration.
However, no method of transmission over the internet is completely secure.
In the event of a data breach that poses a real risk of significant harm, we will take reasonable steps to notify affected individuals and applicable regulatory authorities as required by applicable privacy laws.
- Children’s Privacy
Our Website is not intended for children under the age of 13, and we do not knowingly collect personal data from children.
- Links to Third-Party Websites
Our Website may contain links to other websites. We are not responsible for the privacy practices of those websites.
We encourage users to review the privacy policies of any third-party sites they visit.
- U.S. Privacy Rights (California Residents)
If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to request information about how your personal information is collected, used, and shared.
Telegraph Cove Marina & RV Park does not sell personal information to third parties.
We may share limited information with trusted service providers (such as website hosting or analytics providers) solely to operate and improve our website and services.
California residents may request access to the personal information we hold about them or request that their personal information be deleted, subject to certain legal exceptions.
To exercise these rights, please contact us using the contact information provided below.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates will be posted on this page with a revised Effective Date.
- Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Telegraph Cove Marina & RV Park
1642B Telegraph Cove Rd, Telegraph Cove, British Columbia, Canada V0N 3J0
Website: www.telegraphcove.ca
Email: reservations@telegraphcove.ca
